In this article, we will show what options there can be to overcome such a situation, and what results are obtained in practice. Businesses are dealing with a lot of troubles and challenges these days. Many firms are looking for a decent Information Technology support private teams for their companies. If you are also interested in a high-quality IT support firm, please contact IT support Glasgow.
BENEFITS AND PRACTICAL VALUE
Let’s consider the most common problems faced by all organizations at different stages of their development, as well as the results of their solution by describing and optimizing business processes (see Table 1). The given table was compiled on the basis of the experience of implementing more than 80 projects in banks and financial institutions. For most of the results, official press releases were published, reference visits were made to exchange experience, reports at conferences, and statistical reports were prepared. These are not theoretical plans or opinions of individual experts, but factual information and results that have been obtained by the work of large teams and are in the public domain.
The Most Common Problems: Solutions and results
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Financial indicators
Low sales by grocery business processes
High cost of business processes and products, high costs
Increase in sales for grocery business processes by 20% or more
Reducing the cost (costs) of business processes by 15% or more
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Management
Problems with the distribution of responsibilities in business processes
Lack of complete and accurate information about the work of departments and business processes
Ineffective management decisions
Increasing the transparency, manageability and controllability of the organization’s activities at all levels
Creation of a single electronic center for managing the organization.
Clear distribution of responsibilities in all business processes and procedures
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Product management
Long-term product development
Ineffective product line and marketing processes
Quick launch of new products on sale (from idea to first sale – 2 weeks)
Optimization of the product line and marketing processes
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Quality and operational risks
A large number of errors in business processes and work of employees
A large number of customer complaints
Losses due to operational risks
Reducing the number of operational risks by 30% or more
Reducing the number of customer complaints by 20% or more
Customer Satisfaction Index (according to surveys) 90% or more
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Development of a branch network and points of sale
Sub-optimal and insufficient branch network
Ineffective interaction between the head office and branches
The ability to quickly and efficiently replicate a business (create additional branches and offices)
Organization of effective interaction between the head office and branches (document logistics, budgeting, etc.)
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Technology
Weak automation of business processes
Technology mismatch with market and customer requirements
Building an effective system architecture based on business processes, introducing new systems
Business process automation control
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Personnel management
Problems due to dismissal or absence of key employees
High staff turnover
Insufficient labor productivity
Suboptimal organizational structure of the bank
Ineffective training of personnel (new business processes or changes are not communicated to employees), low qualifications of employee
